![](../_images/environment/resource-use/image1.jpg)
70%
— an annualized savings of
$2.4 Million
In that same time period, we reduced our expenses related to office supplies by
$300,000
— an annualized savings of
$3.6 Million
We are continuously reviewing opportunities to reduce the paper usage in our offices and in our interactions with customers. Our main focus areas are to reduce associate printing and to transition customers to online banking and digital delivery of documents and statements.
To reduce associate printing, we have a print optimization program that reviews overall printing needs and identifies opportunities to reduce printing. In addition, we use a managed print program, which defaults computers to non-color, double-sided printing and requires that associates release the print job at a network printer. If a print job is not released within 24 hours, it is automatically deleted by the print management solution.
The eSignature Program is a foundational investment in technology that allows Regions to meet customers when and where they want to do business, in a more time- and resource-efficient manner. The eSignature tool also expedites the completion of necessary documentation for our customers, thereby providing them with access to our products and services on a shorter timeline; this, in turn, benefits the Company by requiring fewer associate hours, conserving paper usage and reducing mailing expenses associated with each transaction that uses eSignature. Beyond saving customers’ time, this technology provides them with flexibility to bank at their convenience, offering the review and signature process digitally, both in branch and remotely, as well as receiving their copies electronically. It also allows Regions to reduce the amount of paper printed, securely deliver and store sensitive documents and automate many processes that have been manual in the past. By negating the need to mail, file and store important personal information, the program offers an important layer of information security protection to our services.
The core business objectives for the eSignature program are not only to launch this technology to business units, but also to review our business processes to ensure we are delivering the most efficient processes to both the Bank and our customers. The program made strategic changes in 2019 to better facilitate the expansion of eSignature usage throughout the Company, to include both externally- and internally-facing business groups.
Looking ahead, our priorities for eSignature include upgrading the eSignature core system and converting all existing business units to its newest version; onboarding at least 10 new business units; continuing to add functionality in business units that already offer eSignature; and enhancing functionality by providing a customizable reporting dashboard to business groups.