Discover’s future has never been brighter. Our unique business model enables us to meet the evolving needs of more consumers as they increasingly rely on mobile and digital platforms for banking and payments. Our value proposition of cashback rewards, no annual fee and an industry-leading customer experience is more appealing than ever. With no annual fees on credit cards and zero fees on any of our deposit products, Discover delivers unmatched value to our customers. And we are well positioned to become a leading digital bank and payments partner.
We proudly serve a broad market, meeting our customers wherever they are on their financial journey. We offer products that are straightforward and easy to use. By providing innovative new features, and award-winning 24/7 U.S.-based customer service, we seek to ensure that all our customers have the same great experience.
As consumers and investors increasingly gravitate toward companies that reflect their values, Discover is taking steps to provide greater transparency into our efforts to ensure sustainability, DE&I, and responsible governance.
Roger C. Hochschild,
Director, Chief Executive Officer and President
We continued to advance our diversity, equity, and inclusion efforts, which is highlighted here and in our recently released DEI Transparency Report. We want to ensure that Discover is a place where all employees feel supported and valued. And we strive to create a truly diverse, inclusive, and equitable environment.
A diverse organization attracts and retains the best talent, and makes better decisions, all of which allow us to better serve our customers and communities. That is true at every level of the company, including our Board of Directors. Together, we are determined to find new ways to challenge traditional corporate processes and push past any potential institutional biases.
This mindset has opened our eyes to transformative opportunities, like opening a new customer care center in 2021 in Chatham, a vibrant Black community on Chicago’s South Side. Our new center is creating needed jobs and helps us connect with a talented pool of candidates and suppliers. Our Chatham center is already exceeding customer-satisfaction goals and performing at an industry-leading level, reinforcing that diversity is one of our greatest assets and that Discover is a place where all individuals can build and advance their careers.
As consumers and investors increasingly gravitate toward companies that reflect their values, Discover is taking steps to provide greater transparency into our efforts to ensure sustainability, DE&I, and responsible governance. In 2022, we appointed a Chief Environmental, Social and Governance (ESG) Officer to lead and align our ESG efforts with our business strategy.
This report also highlights our commitment to maintaining a culture in which we recognize individual needs, support one another, and provide flexibility to employees to manage life, not just work, and to find a sense of balance in our new hybrid world.
Together, Discover employees made a tangible difference in the lives of our customers and communities. We did this through products and services, as well as personal service and commitment to others. Discover employees volunteered nearly 38,000 hours in 2021, supporting nearly 300 causes in the process.
As we continue to work toward a more environmentally and socially responsible workplace and world, we must have the right processes and people in place to make progress and effect change. While this Report highlights our efforts to build a more sustainable and better world, we are embracing the opportunity to drive long-term value for employees, consumers, local communities, and investors as we seek to create brighter futures for all.
Roger C. Hochschild
Director, Chief Executive Officer
and President
