In addition to engaging employees through high-quality work, we believe employee engagement is based on trust, integrity, two-way commitment, and communication between an organization and its employees. This in turn creates conditions in which employees can achieve their potential and deliver higher levels of customer satisfaction.
Employee Engagement Survey
We take a year-round approach to creating, driving, and improving engagement. This approach encourages shared ownership for engagement by everyone, everywhere, every day. We call it our Employee Value Proposition (EVP). With a consistent focus, employees feel empowered to contribute to their individual engagement and overall work experience. A variety of experiences drive engagement, so it’s important for us to capture feedback about engagement levels to help us build on our strengths and identify areas where we could do better. This practice is another reflection of our culture of continuous improvement.
In 2019, our employee engagement scores outperformed industry benchmarks for the fifth consecutive year, highlighting the success of our EVP.
Overall, employees told us that they’re motivated to help the company succeed and are optimistic about the future. We also have learned that employees want us to stay committed to our values, build upon our inclusive culture, and continually show how their work contributes to company goals so they feel connected to our success.
Employees See a Brighter Future for Discover
Highlights and key takeaways from our Employee Engagement Survey
Employees feel:
- Connected to our values
- Motivated to help the company
- Positive about leadership
- Optimistic about their futures
at the company
- They know how their work contributes to company goals
- Encouraged to identify problems
- Good about opportunities for career growth and development
- They work in an inclusive environment
of employees hope to stay with Discover indefinitely.
| Engagement Category | SCORE1 |
|---|---|
| Sustainable Engagement | 84 |
| Career Development | 82 |
| Collaboration | 78 |
| Communication & Change | 71 |
| Decisions & Operating Effectiveness | 75 |
| Inclusion | 90 |
| Innovation | 83 |
| Leadership | 84 |
| Manager Effectiveness | 85 |
| Quality & Customer | 79 |
| Risk Management Culture | 88 |
- Percent of employees giving a favorable score.