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2020 Annual Report
2020 Annual Report
2020 Annual Report

Enterprise Organizational Structure

In 2020, we renewed
critical accounts,
strengthening relationships
with some of our most
strategic partners.”

Michael Campbell,
Executive Vice President,
President, Global Housing

Global Lifestyle | Keith Demmings,
Executive Vice President, President, Global Lifestyle

Products and services that connect and protect consumer devices, appliances, vehicles and transactions.

$7.3
billion
RevenueSee footnote 1

Lines of Business RevenueSee footnote 1 Customers Served Client Relationships
Line of Business: Connected Living RevenueSee footnote 1 $3.8 billion Consumers Served: 152 million Client Relationships: 7 of the top 10 global
telecommunications brands Source: Telecoms 159 2020 Ranking by Brand Finance
Line of Business: Global Automotive RevenueSee footnote 1 $3.1 billion Consumers Served: 48 million Client Relationships: 9 of the top 10 global auto manufacturers Source: 2020 Best Global Brands by Interbrand
Line of Business: Global Financial Services RevenueSee footnote 1 $388 million Consumers Served: 75 million Client Relationships: 3 of the top 4 Credit Card Issuers in the U.S.; 4 of the top 5 banks in Canada; 7 of the top 10 banks in the U.K. Source: Nilson Report Issue_1192 3/3/2021; Internal Management Information

Global Housing | Mike Campbell,
Executive Vice President, President, Global Housing

Products and services designed to help protect homeowners, mortgage providers,
renters, rental property and manufactured homes from the unexpected.

$2.0
billion
RevenueSee footnote 1

Lines of Business RevenueSee footnote 1 Customers Served Client Relationships
Line of Business: Lender-placed Insurance RevenueSee footnote 1: $1.1 billion Consumers Served: 35 million Client Relationships: 8 of the top 10 largest U.S. mortgage servicers Source: Internal Management Information
Line of Business: Multifamily
Housing 		RevenueSee footnote 1: $452 million Consumers Served: 2 million Client Relationships: 9 of the top 10 largest U.S. multifamily housing property management companies (PMCs) Source: 2020 NMHC 50 Largest Apartment Managers
Line of Business: Specialty and Other RevenueSee footnote 1: $473 million Consumers Served: 500,000 Client Relationships: 8 of the top 10 largest independent P&C insurances agencies in the U.S. Source: Specialty and Other: Insurance Journal — 14th Annual Top 100 Independent Property/Casualty Agencies Report

Note: Our functional structure is critical to how we operate as a company. In July 2020, we announced several organizational changes to enable us to deliver on those objectives more effectively. Under the leadership of Francesca Luthi, in a newly created role as Chief Administrative Officer, we have realigned human resources, real estate, facilities and procurement, along with marketing, communications, investor relations and corporate social responsibility, a move we believe is critical to ensuring we bring a holistic view to integrated stakeholder management while, at the same time, elevating the employee experience to attract and retain the best and most diverse talent for the future. In addition, Jay Rosenblum was appointed Chief Legal Officer.

Footnotes