We continued
to transform
product offerings
and related processes with
the help of technology, as we
champion innovation for
the benefit of our
employees, clients,
and customers.
Advancing Unmatched Capabilities,
Fueled by Innovation
Every day, Assurant helps our clients support 300 million consumers as they live their connected lives. Our commitment is to serve them, and our clients, with passion and purpose. And because we’re innovators, we are constantly seeking ways to make connected lives easier and better through investments in technology, partnerships with disruptors, strategic acquisitions, and digital-first programs designed to streamline the customer experience and improve everyday life.
Building New Products and Digital Improvements
Assurant’s clients welcome the choice and flexibility our solutions provide via modular, scalable products and services that can evolve with their businesses over time. For example, in 2022, we launched Assurant Product Experience Exchange (APEX), our turnkey technology delivery platform that enables clients across all our businesses — mobile, retail, housing, and automotive — to customize, test, and easily add embedded insurance and protection programs, support, and services into their omnichannel customer experiences.
We aim to provide unmatched customer experience across our businesses. That means continually evolving our capabilities ahead of demand. For example, to meet the growing needs of EV owners, we rolled out enhancements to our industry-first EV protection product. The expanded benefits of Assurant EV One ProtectionSM include rigorous transparency around battery health, as well as EV-specific protections and better value, making it the most consumer-friendly product in the market. And, in Housing, our HOIVerifySM digital tracking solution will allow Assurant to further modernize and speed up the complex homeowners insurance process, likewise creating an unmatched customer experience.
Partnering With Industry Disruptors
Assurant partners with industry disruptors like Tekion, provider of the first and fastest cloud-native automotive security-as-a-service platform. The partnership advances our digital offerings as we continue to innovate to improve the consumer experiences. This industry-first partnership will allow auto dealers to offer relevant protection products to every vehicle buyer during their purchase experience, whether online or in-store. And, our Mobile business’s exclusive partnership and investment in BuyBack Booth provides self-service, in-store kiosks that use AI diagnostic technology to quickly and accurately assess a mobile device’s condition and trade-in value — a great consumer option for wireless carriers and retailers.
Acquiring Strategically to Grow Our Businesses
Assurant’s Global Automotive business made acquisitions in 2022 that further scale and strengthen our leadership position. Among them, the acquisition of American Lease Insurance (ALI), a third-party insurance provider for commercial equipment and vehicles that are leased or financed, allows Assurant to compete in the fast-growing small lessor market and expands our underwriting expertise and product offerings with existing clients. And the acquisition of New Zealand auto insurance specialist Protecta enables us to provide a broader range of new and innovative products that support the growth strategy of our Automotive business, give our clients and partners a strategic advantage in the New Zealand market, and deliver a best-in-class customer experience.
We’re focused on leveraging consumer insights to develop innovative solutions that meaningfully enhance the customer experience.”
— Manny Becerra, Executive Vice President and Chief Innovation Officer, Assurant, Inc.
