People
Learning & Development

Investing in team members’ development positions them to thrive in our highly competitive industry and innovate in the face of disruption.

Our training programs are key to instilling our core value of Own It, promoting accountability, integrity and continuous improvement. We approach talent development from the perspective of shared accountability among all team members. Learning opportunities are seen as an everyday part of how we get things done, and digital learning technology is embraced.

With the adoption of Zoom Conference and Microsoft Teams Technology at our Support Centers, we are bringing leaders from around the world together for both large and small collaboration opportunities. Field leadership will also gain access to these tools in 2019.

We offer Signet team members a host of training programs to develop specialized knowledge, transferable skills and leadership potential. Signet leverages in-house training content to deliver customized online, in-person, one-on-one coaching and multi-day offsite professional development opportunities.

In 2018 Field leadership and team members received training on a wide variety of important customer-focused topics including:

  • Net Promoter Score/ Voice of Customer training
  • Credit retraining
  • Repair training
  • Operational excellence training
  • Customer First, OmniChannel & Culture of Agility and Efficiency training in support of our Strategic Pillars
  • Core Values Training

Why talent development is top-of-mind

Responses from 2018 Employee Survey:
90%
of executives say leadership and development is a necessary benefit to the company
94%
of team members would stay at a company longer if it invested in their career development
68%
of team members prefer to learn at work

11,000+ team members completed a professional training course and have been certified as experts in diamontology and/or gemology. This type of investment in our employees helps them better serve our customers and ultimately make them more successful in their jobs.

In 2018, Signet was recognized by the Association for Talent Development (ATD), a national organization promoting employee learning, for its efforts in Employee Learning Week that featured an awareness campaign highlighting the important connection between learning and achieving organizational results.

We plan to expand our efforts in 2019. For our Field team members, we will provide access to the thousands of courses available through LinkedIn Learning. We will launch specialized Career Schools and will be continuing with the focused education and peer-to-peer learning opportunities for Field leadership at our annual District Managers Meeting.

In our Akron and Dallas Support Centers, we will also be continuing or launching several important programs in the coming year including:

  • Pathways Mentoring Program
  • Emerging Leaders Program
  • Leading Beyond Program
  • Key Talent Program
  • Merchandise Trainee Program
    (Dallas only)