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Our customers are busier than ever before, so we’re providing associates with the tools they need to quickly and efficiently serve them. The new Dotcom Store App is a great example. Using handheld devices, this technology gives store associates the power to help customers shop the more than 75 million items available on Walmart.com so they never have to worry about leaving without the item they need. We’re also making it easier for customers to get back to their day by skipping the checkout line. Outfitted with cellular devices and Bluetooth printers, associates complete the checkout process from anywhere on the sales floor.
Our associates are at their best when serving customers, and new technology can allow them to do just that. We’re testing autonomous mobile carts and shelf scanners to help associates quickly prepare online grocery orders or identify where in-stock levels are low, prices are incorrect or shelf labels are missing. The new Fast Unloader automatically scans and sorts items off our trucks based on priority and department. In each instance, associates spend less time with tasks and more time interacting with customers.
We’re making training and development fun at Walmart. From immersive, virtual reality technology to mobile video games that teach store processes, our focus in this area is improving retention rates and better preparing associates to adapt to a changing retail environment. Associates interested in further advancement through roles such as a personal shopper or a fresh department manager have access to additional training that can meaningfully affect their pay and responsibilities upon completion.
