Fostering Our
Award-Winning Culture
Our focus on mutuality expands beyond our commitment to excellence in our work — it’s about how we value and support our people.
At MassMutual, our culture is built on a foundation of mutuality and shared purpose. We put our people first, fostering a flexible, collaborative, and inclusive environment where everyone can thrive personally and professionally. Looking out for our policyowners, customers, and each other every day, we seek to get better at what we do to continue our growth and deliver on our commitments.
We invest in employees’ holistic well-being and professional growth, meeting the varied needs of our workforce through competitive compensation, industry-leading holistic benefits and ongoing learning. And we continue to shape our workplace to reflect the evolving world we live in, helping us better meet the needs of our customers.
A Workforce Aligned with Our Purpose
Together, we serve a purpose bigger than ourselves — we help people secure their future and protect the ones they love — and the impact of our work drives a powerful sense of belonging that’s felt throughout the company. We are constantly striving to create a workforce of colleagues who take pride in what we do, work collaboratively and approach challenges as opportunities to innovate.
We are also committed to valuing all people — in fact, it’s been one of our company’s core values for nearly two decades. We have long known that bringing people together with different backgrounds, ideas, and perspectives leads to a better and broader range of customer solutions and ultimately contributes to our success.
As part of this, our business resource groups (BRGs), which are open to all employees, play an important role in contributing to the success of business initiatives across the company, while creating opportunities for employees to learn more about each other, their cultures, and their communities.
Supporting All Employees Personally and Professionally
Just as we support our policyowners and customers in helping them lead long, healthy, and financially secure lives, we support our employees with the tools they need to do the same. Through our suite of holistic, flexible benefits, MassMutual works to meet the changing needs of our workforce at every stage of their lives.
Our robust healthcare, retirement, and protection benefits provide a range of support through all of life’s big moments — and, over the years, we’ve expanded our pioneering leave programs so employees can best care for themselves and the people they love.
Companies FORTUNESee footnote 31
Prioritizing Holistic Health
MassMutual invests in a comprehensive suite of health and wellness benefits, focusing on solutions that support holistic well-being, improve access and outcomes for everyone, and provide flexibility to meet our employees’ and their families’ unique needs.
- To help all eligible employees care for themselves and their families, medical plan premiums and company contributions to health savings accounts (HSAs) are structured based on salary.
- To ensure everyone has the support needed to face life’s challenges, employees and their dependents have access to a broad network of providers and personalized mental health solutions, wherever they are on their well-being journey.
- To help employees find specialized care, MassMutual provides access to a dedicated team of care coordinators who offer one- on-one specialized health advocacy and navigation support.
- And in support of holistic health, our Live Healthy, Live Well program allows our medical plan participants and their spouses/domestic partners to earn up to $500 each in health savings account funds when completing activities including annual physicals, mental health assessments, cancer screenings, financial wellness tools and more.
Ensuring Total Health Includes Financial Well-Being
MassMutual recognizes the need for financial well-being in a healthy, balanced life. We provide competitive compensation, retirement support, and other quality benefits to help ensure our employees have what they need for financial stability.
- Regularly benchmarked to ensure competitiveness, MassMutual provides market-competitive salaries that reward and recognize employees’ experience, skills, and performance. Our robust incentive pay programs consider not only what results the employee achieved, but how they achieved them, rewarding those who help foster a collaborative and productive work environment.
- Our generous retirement benefits help employees build security to realize the future they want for themselves and their loved ones. Designed to help everyone save for the future, our 401(k) and retirement benefits shine as one of the top offerings in our industry or any other, providing company contributions equaling at least 5 percent of employees’ eligible compensation, whether or not they contribute, and up to 5 percent more through matching company contributions — adding up to a total annual savings opportunity of at least 15 percent for those who take full advantage of this benefit.
- MassMutual also provides access to an array of additional resources to help strengthen our employees’ financial well-being and protect those they love at every stage of life. Whether growing a family, planning their legacy or looking to save on everyday expenses like pet or auto insurance, we offer a wide range of financial benefits to help. As an example, our Well-Being Wallet provides all eligible employees with $1,250 per year to invest in their total health, with nearly 100 percent of all employees participating in 2024.
Balancing Work and Life
We know that, for our employees, there’s more to life than their job, and there’s more to their aspirations than a paycheck.
MassMutual’s flexible workplace philosophy prioritizes in-office collaboration, balancing in-person interactions with the flexibility to work remotely, providing a foundation for all employees to manage the demands of their home and work lives. Hybrid employees come into the office at least three days a week with the added flexibility of company-wide remote weeks and four flexible remote weeks to use throughout the year.
Our robust time off and leave programs offer employees the flexibility and support to care for themselves, their loved ones and other priorities that strengthen their holistic well-being.
- When it comes to our leading caregiver, bereavement and other essential leaves, “loved ones” is inclusive of anyone the employee holds dear.
- For those seeking to expand their families, we offer generous and flexible parental leave, as well as significant financial support for adoption and surrogacy.
- We encourage employees to take care of their whole selves as well as those they love with substantial vacation time, company-wide paid holidays, flexible holidays, and a bank of “take care days.”
- And in the spirit of Living Mutual, we offer up to 24 hours of paid time off annually — as well as matching donations — for those volunteering within the community.
Cultivating Continuous Learning and Development
We seek every opportunity to get better at what we do and how we deliver results — while staying focused on sustainable, long-term growth. We help our employees develop their careers through continued learning, enabling them to achieve individual goals. Through our learning platform, employees can curate their own development journeys and build new skills. We also provide mentorship and leadership development opportunities for professional growth, as well as tuition reimbursement for certain educational courses, degree programs and professional designation programs.
And we’re always investing in the development of our people with regular performance and career conversations, networking opportunities, new roles, stretch assignments and more to ensure we’re positioned to deliver on our priorities now and in the future. Given the importance of effective leadership, especially when it comes to supporting exceptional people, we also provide resources and training on a variety of topics tailored to managers to support them in being innovative, thoughtful, and empathic leaders — from coaching and leading teams to leveraging AI to work smarter.
Listening to Our Employees
We continuously gather employee feedback on what we’re doing well and where we can improve via our annual engagement and frequent pulse surveys. In 2024, we scored at or above industry benchmarks across categories such as collaboration, management, effectiveness, well-being, efficiency and more. Our employees are proud of our company, find meaning in our work, and feel accomplished in what we achieve. With their ongoing input, we work together to make MassMutual an even better place to work, and ultimately, a better company that our policyowners and customers can rely on.
