Guest Experience
As our guests returned to travel, we embraced new habits and rewarded our most loyal guests. Our reliable and friendly Team Members, state-of-the-art technological innovations and groundbreaking solutions ensured Hilton was able to quickly adapt in a dynamic environment.
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Staying Connected
Throughout Your Stay
Nearly half of travelers booking trips together prefer to have connecting rooms. As families and friends begin to reunite, reconnect and travel again, we anticipate that need will only grow stronger.
That’s why we introduced Confirmed Connecting Rooms by Hilton, which allows guests to easily book and instantly confirm at least two connecting rooms. This concept was originally engineered by Hilton’s new urban lifestyle hotel brand, Motto by Hilton, and is now available at participating hotels within any of the 18 brands in our portfolio.
Welcoming Our
Furry Friends
The desire to travel and connect with others is core to the human experience, and an increasing number of travelers expect to bring their four-legged companions along for the journey. Hilton properties are ready to welcome pets thanks to a new collaboration with Mars Petcare, leveraging insights from the organization’s BETTER CITIES FOR PETS™ program which offers guests at our Homewood Suites by Hilton and Home2 Suites by Hilton properties in the U.S. and Canada access to Mars Petcare experts on call for questions about pet health and wellness.
Gathering with
Confidence and Purpose
As a trusted partner to meeting planners around the world, Hilton has developed a suite of solutions addressing the complex issues around organizing engaging, safe and socially responsible events.
Meet With Purpose
Our Meet With Purpose program incorporates practices such as food donations and the option to make meetings carbon-neutral, all which have a positive impact on our communities.
Hilton EventReady Hybrid Solutions
As customers seek to add digital elements into their live events, they can reference Hilton EventReady Hybrid Solutions, which include flexible customer offers and a directory of Hilton’s hybrid-ready hotels.
To further simplify the research and booking process, we teamed up with Groups360 to deploy a new functionality that allows customers to seamlessly book guest room blocks and small meetings directly on Hilton.com.
Rewarding Our
Most Loyal Members
In the spirit of putting our guests at the center of all we do, we introduced several new offerings in 2021 for our Hilton Honors members:
- For the second year in a row, global benefit extensions helped Hilton Honors members maintain or achieve elite status.
- Digital Key Share allows more than one guest to have access to their room’s Digital Key — which turns the Hilton Honors app into a room key — a first for a major hospitality company.
- Hilton Honors Gold and Diamond members are notified of their complimentary room upgrade prior to arrival. Members can choose their upgraded room directly when they check in via the Hilton Honors app.
Staying Sustainably
Through Travel with Purpose, our environmental, social and governance (ESG) strategy, we continued to launch programs that enable our guests to travel more sustainably.
Charging Support
A new website feature allows customers to search for the 1,400+ Hilton properties around the world that offer electric vehicle charging stations.
Plastics Reduction
Hilton’s Digital Key technology has reduced plastic waste from plastic key cards by 125 tons, and properties are transitioning to bulk toiletries by the end of 2023.
Inspiring Our Guests
The new Extending Our Stay docuseries educates guests on how they can have a positive social and environmental impact when they travel.