Ways We Outperformed in 2019
We’re at your fingertips
53 million
mobile devices connected
and protected
mobile devices connected
and protected
15%
increase in covered
mobile devices
increase in covered
mobile devices
58%
year-over-year increase in net operating income in Connected Living business(1)
year-over-year increase in net operating income in Connected Living business(1)
- Extended contractual relationship with T-Mobile and launched Premium Handset Protection program for Metro by T-Mobile
- Continued mobile protection program growth in Japan with KDDI and launched a partnership with Rakuten.
- Acquired Cell Phone Repair, one of the largest franchisors of mobile device repair stores with more than 700 locations globally
(1)Net operating income for Connected Living business is equal to its GAAP net income.
We’re under
your hood
47 million
vehicles kept running smoothly
vehicles kept running smoothly
7%
increase in vehicles covered globally
increase in vehicles covered globally
50+ years
in the vehicle protection business
in the vehicle protection business
- Piloted Pocket Drive, a next-generation connected care device that communicates data to drivers, guiding them through their vehicle’s features, diagnosing any problems and directing them to find help when they need it
- Launched pilot of Virtual Inspection, an innovative digital solution for vehicle claim inspections, which reduces wait times in repair shops
We’re at your
front door
2.2 million
rental units protected from fire, vandalism and other losses
rental units protected from fire, vandalism and other losses
465,000
manufactured homeowners guarded against loss
manufactured homeowners guarded against loss
16.7%
return on equity in Global Housing(1)
return on equity in Global Housing(1)
- Completed multiple major client conversions to SingleSourceProcessing in 2019, a next-generation tracking platform that consolidates customers’ loan, property and policy information all in one place
- Our Point of Lease program embeds the insurance purchase into the leasing process, ensuring that premiums are paid along with the rent
(1)Global Housing return on equity equals Global Housing net operating income which equals GAAP net income divided by average stockholder’s equity.
We’re there in your
time of need
2 million
families prepared for the expense of end-of-life arrangements
families prepared for the expense of end-of-life arrangements
12.2%
return on equity in Global Preneed(1)
return on equity in Global Preneed(1)
$1.0 billion
in face sales
in face sales
- Launched Assurant Executor Assist, an online tool that guides executors through the complexities of managing an estate
(1)Global Preneed return on equity equals Global Preneed net operating income which equals GAAP net income divided by average stockholder’s equity.
